Guarantee Of Service Excellence^SM

1. Smooth implementation to Northeast Delta Dental

Successful implementation will be determined by you through the results of a survey.

Refund: Your group will be reimbursed the administration fee charged for the second month of service per your contract.

2. Exceptional Customer Service

We will resolve inquiries immediately or guarantee an initial update within one business day.

Refund: Your group will be reimbursed $50 per occurrence.

3. Quick Processing of Claims

During the course of a contract year, 90% of your group’s accurately completed claim forms will be processed within 15 calendar days.

Refund: Your group will be reimbursed the administration fee for its last month of service per your contract.

4. No Inappropriate Billing by Participating Dentists

Patients will not be charged for more than the appropriate co-payments at the time of service or for any difference between a participating dentist’s submitted fee and our approved amount.

Refund: Your group will be reimbursed $50 per occurrence.

5. Accurate and Quick Turnaround of Identification Cards

Accurate identification cards will be mailed within 15 calendar days upon receipt of a completed enrollment form or request.

Refund: Your group will be reimbursed $25 per occurrence.

6. Timely Employee Booklets

Standard Plan Description Booklets and/or Outlines of Benefits will be mailed within 15 calendar days of request, finalized benefits change, or receipt of signed contract.

Refund: Your group will be reimbursed $50 per occurrence.

7. Marketing Service Contacts

You will receive at least two Marketing service contacts during a contract term.

Refund: Your group will be reimbursed $50 per occurrence.

Exceptional service is our guarantee! Our GOSE certificate is available for download as a PDF.

• Download the GOSE certificate