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Customer Service Representative

(Closing Date – May 17, 2019)

Interested in working for a great company where excellent service to our customers and the values we live by matter? Join a company where Integrity – Teamwork – Quality – and Communication are the foundation of our success.

Apply to be a Customer Service Representative on our team of talented and dedicated individuals who work in our call center in Concord NH, assisting our customers in understanding their dental benefit plans. This is a full-time position at Northeast Delta Dental in Concord, NH responsible for responding to questions and concerns from customers in a timely, professional and positive manner.

The ideal candidate will provide excellent customer service by responding to questions from subscribers, producers, groups and dental offices regarding Delta Dental products, claims, and other issues. Strong oral and written communication skills are essential in this position. An Associate’s Degree in Dental Hygiene, Communication, Business or related field plus at least 2 years of related experience or an equivalent combination of training, experience and/or education is required.

DevOps Engineer

(Closing Date – May 17, 2019)

Are you a passionate, proactive, self-leader with an ability to be a bridge between silos in order to bring teams together to work toward a common goal? Are you someone who is energized by finding solutions?

Technology drives the business, and here at Northeast Delta Dental our Information Systems division is an essential partner in delivering excellent service to our customers. We’re working to transform good internal tech solutions to excellent tech solutions.

Our vision is to implement DevOps best practices throughout our IS division offering strong support to the individual prepared to lead the charge. We’re filling the role of a DevOps Engineer who possesses the soft skills, experience, and big picture thinking that will bring us to the next level of automated testing, security, infrastructure, and networking. Help us build the foundation of technical excellence that will allow us to excel.

The individual we hire will work collaboratively with Software Development, Software Quality Assurance, IS Security, and IS operations. You’ll help automate and streamline our IS operations and processes. You’ll build and maintain tools for deployment, monitoring, and operations. You’ll work with teams troubleshooting and resolving issues in our development, test, and production environments. And, you’ll support internal processes that accelerate realized business value.

Here’s the skillset we’re looking for: strong knowledge of automation configuration management and orchestration; skilled in application development and security; background in Linux/Unix /Windows Administration and understanding of Networking Concepts. Background interfacing with databases, system integration and testing frameworks, scripting; experience in continuous Integration/deployment/delivery; and documentation. Must be knowledgeable of best practice with Quality Gates. Must also be comfortable with greenfield and legacy applications and coding. Competitive pay and benefits! And, #2 Best Company to Work for in NH!

Senior Account Manager

(Closing Date – May 10, 2019)

Northeast Delta Dental is actively searching for a Senior Account Manager in our Burlington, Vermont office to present and coordinate renewals, reports, and contracts for assigned group customers throughout Vermont and provide the day to day service and support required. This position is focused on cultivating and maintaining positive, ongoing relationships with clients and producers to renew an assigned book of business and meet retention goals.

Candidates must be licensed in Vermont for health/accident/life insurance sales. BA/BS in Business, Marketing, or related field, and at least two years of related experience required. Exceptional communication skills, both verbal and written, are essential. Regular travel is required to customer locations throughout Vermont for service calls, utilization review meetings, open enrollments, wellness events, and benefit fairs.

Technical Support Specialsit

(Closing Date – May 3, 2019)

Do you have experience with solving technical problems and assisting end users? Do you enjoy developing creative solutions and continually improving processes? Northeast Delta Dental is accepting applications for a Technical Support Specialist who will be responsible for enhancing computer and network systems and supporting users by analyzing requirements, installing and configuring hardware and software, and following up on inquiries and requests. This is a full-time 37.5 hour per week position at Northeast Delta Dental in Concord, New Hampshire. Schedule is Monday – Friday, daytime business hours.

Required Technical Experience:
Proficient in the use and troubleshooting of Microsoft Windows & Office Suite. Experience with ticketing system concepts, Wi-Fi, Active Directory, VoIP, PowerShell, Group Policy, and OS imaging automation.

Additional Requirements:
Associates Degree in Computer Science plus at least two years of related experience, or an equivalent combination of training, experience, and/or education is required. Must have a valid driver’s license.

The ideal candidate will:

  • have superior customer service skills.
  • adjust to changing complex work environments, priorities, and organizational needs. Be able to work under pressure and meet deadlines while consistently delivering accurate results.
  • possess a high level of reasoning and logical thinking skills; capable of synthesizing complex and diverse information, and able to spot inconsistencies, patterns, and trends.
  • possess excellent listening and written/oral communication skills. Have the ability to express ideas and concepts clearly and effectively; prepares, organizes and delivers data confidently.
  • be self-motivated; actively seeks and identifies opportunities to contribute to and achieve goals. Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.
  • work collaboratively with others; builds consensus and garners cooperation of others.

To apply for a position at Northeast Delta Dental:

Complete our online application,

Human Resources
Northeast Delta Dental
One Delta Drive
PO Box 2002
Concord NH 03302-2002

PHONE: 603-223-1356
FAX: 603-223-1470

Northeast Delta Dental is an Equal Opportunity Employer and offers competitive compensation, generous benefits, and a supportive working environment..